Computing Support
Program Description
Are you interested in new technologies? Do you like to research information and solve problems? This program is for you!
As a computer support student, you will develop skills related to customer communication and support in the workplace. In addition, you will learn how to perform network management tasks, such as:
- Analyzing the architecture and operation of computer systems;
- Developing programs;
- Installing hardware and software;
- Managing access privileges and setting up shared resources on a network;
- Troubleshooting and optimizing the performance of computer workstations.
This program leads to positions such as:
- Computer network technician
- User support technician
- Repair technician for household and business electronics
- Network administrator
Admission requirements
Candidates must meet one of the criteria below.
Persons holding a Secondary School Diploma or its recognized equivalent, for example, an Attestation of Equivalence of Secondary V studies, or a postsecondary diploma such as the Diploma of College Studies or a Bachelor’s degree.
Persons who are at least 16 years of age on September 30 of the school year in which their training is to begin and have earned the Secondary IV credits in language of instruction, second language and mathematics in the programs of study established by the Minister, or have been granted recognition of equivalent learning.
Persons who are at least 18 years of age upon entry into the program and have the following functional prerequisites: the successful completion of the General Development Test, or recognition of equivalent learning.
Functional prerequisite:
- Language of Instruction
Adult Sector: 3103-3 (3071-3)
Youth Sector: 632-406
- Mathematics
Adult Sector: 4151-1 (4101-2)
Youth Sector: 063-414 563-414 064-426 564-426 065-426 565-426
Persons who have obtained Secondary III credits in language of instruction, second language and mathematics in programs established by the Minister are required to pursue general education courses, concurrently with their vocational training, in order to obtain the Secondary IV credits they lack in language of instruction, second language and mathematics in programs established by the Minister.
Program Content
See all the block of hours below.
| Code
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Statement of competency |
Hours
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Credits
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| 962-012 | Determine their suitability for the occupation and the training process | 30 | 2 |
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| 962-025 | Analyze the architecture and operation of computer systems | 75 | 5 |
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| 962-038 | Exploit the possibilities of operating systems using older technology | 120 | 8 |
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| 962-043 | Apply a problem-solving method | 45 | 3 |
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| 962-052 | Research information | 30 | 2 |
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| 962-068 | Develop a utility program | 120 | 8 |
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| 962-074 | Interact in various work situations | 60 | 4 |
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| 962-088 | Exploit the possibilities of application software | 120 | 8 |
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| 962-096 | Exploit the possibilities of operating systems using recent technology | 90 | 6 |
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| 962-106 | Create and use a database | 90 | 6 |
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| 962-116 | Install the hardware and software of a computer | 90 | 6 |
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| 962-122 | Manage their time | 30 | 2 |
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| 962-135 | Communicate in French | 75 | 5 |
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| 962-148 | Manage access to the resources of a network | 120 | 8 |
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| 962-157 | Install the shareable resources of a network | 105 | 7 |
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| 962-166 | Exploit the possibilities of telecommunications facilities | 90 | 6 |
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| 962-173 | Manage their careers | 45 | 3 |
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| 962-186 | Troubleshoot a computer problem | 90 | 6 |
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| 962-194 | Optimize the performance of a computer | 60 | 4 |
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| 962-205 | Provide technical support at a telephone help desk | 75 | 5 |
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| 962-218 | Ensure the proper operation of computers in the workplace | 120 | 8 |
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| 962-228 | Provide service to clients in the workplace | 120 | 8 |
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| 1800 | 120 |